You can delete your MediBridge account, and every health record stored in it, at any time. Deletion is immediate and permanent - it cannot be undone.

Delete it yourself, in the app

Open the MediBridge app and sign in.

Go to the Profile tab.

Tap "Delete My Account".

Confirm. Your account is erased straight away, and we send a confirmation email.

If you no longer have the app

Email support@medibridge.tech and we will delete the account for you. Please write from the email address the account is registered to - that is how we confirm the request comes from the account holder. We action deletion requests within 30 days, in line with the GDPR right to erasure.

What is deleted

Your account and profile details - name, email address, phone number, blood type and profile photo.

Every document you uploaded, including the original files, the text extracted from them, and any share links you created.

All family member profiles you added, and their documents.

This removes the data from both our database and our file storage. There is no recycle bin and no waiting period - once deletion runs, we cannot restore any of it.

What we keep, and why

We keep security audit records of actions taken on the account - such as sign-ins, uploads and the deletion itself - because we need them for security investigations and to meet our legal obligations.

When your account is deleted, the link between those records and you is removed, so they no longer identify you by name or email. They do still hold the IP address and device description recorded at the time of each action.

If you have an active subscription

An account with a live subscription cannot be deleted immediately - that would cancel access you have already paid for. The app offers hibernation instead:

Hibernating signs you out and blocks sign-in, stops the subscription renewing, and keeps your data untouched until you reactivate.

Once the period you paid for ends, the account is erased automatically - you do not need to do anything else.

The hibernation email includes a link to delete the account permanently right away, if you would rather not wait.

If you subscribed through the App Store, cancel it in iOS Settings → your Apple Account → Subscriptions. Apple does not allow us to cancel an App Store subscription on your behalf.

How long it takes

Deleting from the app takes effect immediately. Requests sent by email are handled within 30 days. Either way, we email you once the account has been deleted.

You do not need to delete your whole account to remove data from MediBridge.

Delete a single document

Open the document from a family member's list, tap the menu, and choose Delete.

The document moves to the Recycle Bin, where you can restore it or delete it permanently. Permanently deleted documents, along with their extracted text and translations, are removed from our storage and cannot be recovered.

Delete a family member profile

Go to Home, open the profile, and choose Delete profile. This removes the profile and the documents filed under it.

Remove a profile photo

Open the profile and choose Remove photo.

Stop sharing with a person or organisation

Go to Profile > Shared with companies, find the entry, and choose Revoke. The recipient immediately loses access to the documents you shared.

What is kept

De-identified security audit records of actions taken on the account, such as sign-ins and uploads, are retained for security purposes. These no longer identify you by name or email.

Prefer to email us?

Write to support@medibridge.tech describing what you would like removed. We handle these requests within 30 days, as required by GDPR.

Questions about this, or about how we handle your data? Contact support@medibridge.tech