Terms of Service

These terms set out the agreement between you and MediBridge when you use MediBridge. Please read them together with our Privacy Policy and Cookie Policy. By creating an account or using MediBridge, you agree to these terms.

1. Who we are

MediBridge is provided by MediBridge Tech Ltd, a company registered in England and Wales (company number 17352032), whose registered office is at 124-128 City Road, London EC1V 2NX, United Kingdom ("MediBridge", "we", "us").

These terms cover the MediBridge mobile apps, the web app (app.medibridge.tech), inbound email upload and our website (medibridge.tech), together the "Service". If you use MediBridge on behalf of an organisation through our organisation portal, your organisation's agreement with us also applies (see section 14).

2. Who can use MediBridge

• You must be at least 18 years old to open a MediBridge account.
• You can manage records for your children and other family members. For a child under 16, you confirm that you have parental responsibility for them. For another adult, you confirm that they have agreed to you managing their records, or that you are otherwise legally entitled to do so.
• You must not use MediBridge if you are prohibited from doing so under the laws that apply to you.

3. Your account

• Give us accurate information when you sign up and keep it up to date.
• Keep your login details, including one-time codes, private. You are responsible for activity on your account unless it happens because of our failure to keep the Service secure.
• Tell us straight away at support@medibridge.tech if you think someone else has accessed your account.

4. What MediBridge is, and what it is not

MediBridge is a personal health record tool. It lets you upload medical documents, organise them into profiles, read extracted text and translations, and share them with people you choose.

• No medical advice. Nothing in MediBridge is medical advice. Always talk to a qualified healthcare professional about your health and before making decisions about treatment.
• AI-generated text and translations. We use artificial intelligence to extract text, suggest document titles and dates, and translate documents (see section 5 of our Privacy Policy). These outputs can contain errors and are not clinical documents. Your original file is always kept, and you should check important details against it before relying on them or sharing them.
• Not an official record. MediBridge holds copies of documents you choose to upload. It does not replace the records kept by your doctors, hospitals or other healthcare providers, and we do not check that documents are complete, accurate or genuine.
• Not for emergencies. Do not rely on MediBridge being available in an emergency.

5. Your content

"Your content" means the documents, images, information and other material you or the people you share profiles with add to MediBridge.

• You own your content. We do not claim ownership of it.
• Permission to run the Service. You give us permission to store, copy, process, extract text from, translate and display your content, only as needed to provide the Service to you and the people you share with, to keep it secure and to meet our legal obligations. We do not use your content to train AI models, and we do not sell it.
• Your responsibility. You confirm that you have the right to upload your content and that doing so does not break the law or anyone else's rights, including the privacy of the people it is about.

6. Sharing your records

• You decide what to share, with whom and for how long. Share links give read-only access and can be revoked at any time. You can see active links under Recent Shares.
• When you give another account holder access to a profile, they can see, and if you allow it manage, the documents you choose.
• When you approve an organisation's request for a document, that organisation becomes responsible for how it uses the document it receives.
• Anyone you share with may keep their own copy of what they see. We cannot recall copies once they have been shared, so please share carefully.

7. Acceptable use

When using MediBridge you must not:

• upload material that is unlawful, that you do not have the right to share, or that contains viruses or other harmful code;
• upload or share someone else's health information without their agreement or other legal authority;
• use MediBridge to create, store or share forged or altered medical documents, or to mislead anyone;
• try to access accounts, profiles or data that are not yours, or to test, probe or get around our security;
• copy, reverse engineer or resell the Service, or use automated means to access it except as we allow; or
• use the Service in a way that could damage it or affect other users.

8. Subscriptions and payment

• Free and paid features. Some features are free and others need a paid subscription. The features and prices are shown in the app before you buy.
• How you pay. If you subscribe in our iOS or Android app, Apple or Google takes your payment and their terms apply to billing, renewals and refunds. If you subscribe on the web, Stripe processes your payment on our behalf.
• Renewal. Subscriptions renew automatically at the end of each billing period unless you cancel before then. You can cancel at any time and keep access until the end of the period you have paid for. App Store and Google Play subscriptions must be cancelled in your device's store settings.
• Price changes. If we change the price of your subscription, we will tell you in advance and the new price will apply from your next renewal. If you do not want to pay the new price, you can cancel before it applies.
• Your consumer rights. If you are a consumer, you have legal rights in relation to digital services that are faulty or not as described. Nothing in these terms affects those rights.

9. Changes to the Service and availability

We are continually improving MediBridge, so features may change. If we make a change that significantly reduces what you have paid for, we will tell you, and you can cancel and receive a refund for any prepaid period you have not used.

We work hard to keep MediBridge available and secure, but we cannot promise that it will always be uninterrupted or free from errors. We may need to pause the Service for maintenance, security or reasons outside our control. Where we can, we will give notice of planned downtime.

10. Ending your account

• You can leave at any time by deleting your account in the app (Profile > Delete My Account) or by emailing support@medibridge.tech. See how to delete your account for what happens to your data, including how accounts with an active subscription are hibernated first.
• Export first. Deletion is permanent, so please export or download anything you want to keep before you delete your account.
• We may suspend or close your account if you seriously or repeatedly break these terms, if we are required to by law, or if we need to protect other users or the Service. Unless the law or a security risk prevents it, we will tell you why and give you a reasonable opportunity to download your content.

11. Our intellectual property

The MediBridge apps, website, software, design and brand belong to MediBridge Tech Ltd or our licensors. We give you a personal, non-exclusive, non-transferable licence to use the Service for its intended purpose while these terms apply. Feedback and ideas you share with us (for example in our community) can be used by us to improve MediBridge without any obligation to you.

12. Third-party services

MediBridge relies on third parties such as Apple, Google, Microsoft and Stripe to run parts of the Service, as described in our Privacy Policy. Your use of an app store, a sign-in provider or a payment provider is also governed by that provider's own terms.

If you downloaded MediBridge from Apple's App Store, these terms are between you and MediBridge Tech Ltd, not Apple. Apple is not responsible for the app or its content, has no obligation to provide maintenance or support for it, and is not responsible for handling any claims relating to it. Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you.

13. Our responsibility to you

• What we are responsible for. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or our failure to use reasonable care and skill.
• What we never exclude. Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited or excluded by law, including your rights as a consumer.
• Losses we are not responsible for. We are not responsible for losses that were not foreseeable, for decisions made in reliance on AI-generated text or translations without checking the original document, for how people or organisations you choose to share with use your documents, or, if you use MediBridge for business purposes, for loss of profit, business, revenue or opportunity.
• Business users. If you use MediBridge for business purposes, our total liability to you is limited to the greater of the amount you paid us in the 12 months before the claim arose and £100.

14. Organisations

If you use MediBridge as a member of an organisation, such as a clinic, employer or visa centre, through our organisation portal, your organisation's separate agreement with us governs that use. If it conflicts with these terms, the organisation agreement takes priority for that use.

15. Changes to these terms

We may update these terms when our Service, the law or our business changes. We will change the "Last updated" date above, and if the changes are significant we will tell you in the app or by email before they take effect. If you do not agree to the new terms, you can stop using MediBridge and delete your account before they take effect.

16. Other important terms

• We may transfer our rights and obligations under these terms to another organisation, for example if our business is sold. We will tell you if this happens, and it will not affect your rights. You may not transfer your rights under these terms without our written agreement.
• If a court decides that part of these terms is invalid, the rest will continue to apply.
• If we do not enforce our rights straight away, we can still enforce them later.
• Apart from Apple as described in section 12, no one other than you and us has any right to enforce these terms.

17. Governing law and disputes

These terms are governed by the law of England and Wales, and you can bring legal proceedings in the courts of England and Wales.

If you are a consumer living elsewhere in the UK or in the European Union, you also keep the benefit of any mandatory protections given by the law of the country where you live, and you can bring proceedings in your local courts.

If you have a problem, please contact us first at support@medibridge.tech so we can try to resolve it.

18. Contact us

MediBridge Tech Ltd, 124-128 City Road, London EC1V 2NX, United Kingdom
Support: support@medibridge.tech
Privacy: privacy@medibridge.tech